I'm having an issue with the shopVOX APIs. Who do I contact?
For any issues with the shopVOX APIs, please contact our Support team first.
Please provide the following information in an email to firstname.lastname@example.org with the subject line: API Issue
- Which API you are using? (Example - Sales Order, Sales Lead, Jobs, etc)
- What are you trying to achieve with your integration? (Example - Send data to your CRM or non-support accounting package)
- What error codes are you receiving?
- Any other details you feel might be relevant.
You can expect a response time of 48-72 hrs for API issues because of the extremely technical nature.
If our Support team cannot help resolve your issue, it will get escalated to a member of our product team.
Head back to our Guide to Automation and Integration.