I'm having an issue with the shopVOX APIs. Who do I contact?

For any issues with the shopVOX APIs, please contact our Support team first.

Please provide the following information in an email to support@shopvox.com with the subject line: API Issue

  1. Which API you are using? (Example - Sales Order, Sales Lead, Jobs, etc)
  2. What are you trying to achieve with your integration? (Example - Send data to your CRM or non-support accounting package)
  3. What error codes are you receiving?
  4. Any other details you feel might be relevant.

You can expect a response time of 48-72 hrs for API issues because of the extremely technical nature.

If our Support team cannot help resolve your issue, it will get escalated to a member of our product team.

What's next?

Head back to our Guide to Automation and Integration.

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