shopVOX Pro User Types

Aaron Aldrich Updated by Aaron Aldrich

There are three different user types in shopVOX, Full, Mobile and Schedule users. Here we will explain what the difference is between these users and the benefits of each user type. Also, we'll describe how logging into shopVOX works.

Full Users

Also known as a Paid User, Full users have access to either shopVOX Pro. Each Full User in shopVOX represents a username and password with full or limited access to data inside shopVOX.

IMPORTANT NOTE: Many server/client software systems look at number of concurrent users. ShopVOX does not operate in this way. 1 user subscription equals 1 username and password, it does not mean number of people that can be logged in at the same time.

Full Users are typically owners, administrative staff, sales reps, managers.

You should create a Full user if that employee needs to do any of the following:

  • Create a customer
  • Create quotes and orders
  • Create and send invoices
  • Track sales leads

Your Pro subscription includes 1 Full User in the Base Price

Each additional Full user is $39 ea per month.

Pro Tip: Any time you add a user to your account – you will be billed the pro-rated amount for the month and your monthly subscription will increase by $39 for each Full user. You can add as many users you want during a free trial, but you'll be billed for those users at the end of your trial period if they are not deactivated.

How Logging in Works

A common question we get asked a lot is... Can more than one employee share a username and password? Although employees can share a username and password, they cannot be logged in at two different computers at the same time, the most recent login will be logged in, and will logout anyone else who is logged in.

Example of Sharing a Login - Each Full User has it's own username and password. Let's say "User@fakesignprint.com" is logged into computer A, Jack is using this computer and shopvox login to update a Job. Meanwhile Jill decides to log into shopvox using this same user on computer B to update a customer's email address. When Jill logs in, Jack will be logged out immediately.

NOTE: The Full User automatically has access to the Mobile app at no additional charge.

Mobile User

The Mobile user is our most recent addition and priced at only $19/month. This is valuable to allow all your key production employees to see what is going on in production and what they are responsible for to get the jobs completed.

The Mobile User is to create unique user logins for your production/service/installation/delivery employees. This gives them access to jobs on the Job board and review their assigned tasks on all the active work in the shop. This is done through the shopVOX Go! app. For more information on how this app works, you can click here to read this information.

Logging in for the Mobile user

Employees with a mobile user login will use the shopVOX Go! app. Once they have logged into the app on their phone, they should have access whenever they open the app. This may need to be reentered if an update is done on the app.

Schedule User

Also known as a Free User, Scheduling users are just names on a roster, and are available only for shopVOX Pro subscriptions. You can assign them to workflow steps.

Scheduled users DO NOT have a login to shopVOX – to access any data, they would need login credentials (They can only be logged in as a Full/Paid User because a Scheduled/Free User does not have login credentials)

Schedule users are free – $0 per month.

Typically production staff are added to shopVOX as Schedule Users. Since they're primary role in shopVOX is to look at jobs assigned to them, it will be cost savings to purchase one Full User Subscription for the production floor, and assign your production staff as schedule users so they can all access the one full account to view job assignments on the job board.

WHAT DO YOU WANT TO DO NEXT?

Common Questions about Users

How to create a new user

How helpful was this doc?

Flagging a user as a "Sales Rep"

Forms: Editing the User Interface

Contact