Setting up your Job Board account
How to connect Quickbooks Online to the Job Board version
Launch jobs from Orders - Job board version
Job Board Only version Vs Pro version
Setting up your Pro account
Flagging a user as a "Sales Rep"
User Types in shopVOX
Forms: Editing the User Interface
How to Change Password
How Do I Create a New User?
What size should my logo be so it can appear in email PDFs?
Account Settings for your Pro account
shopVOX Work Flow - The Big Picture
Roles: How to restrict access for certain users
Protect Your Bottom Line with Terms and Conditions
Transferring data from my old system to shopVOX
POS Settings - General
Outsourced PO PDF - details your Vendors need to know
How are Users Billed?
Common Questions About Users
How to import your customers and contacts from a spreadsheet
How to configure the SMTP settings for your email
User Roles and Permissions Explained
POS Settings – Sales Taxes
Five challenges to consider when setting up your Account
Adding new customers
Create your first Pricing Template - a visual guide
What is a product?
shopVOX Pricing Templates
Building a Product: The Basics of Using Pricing Templates
Accounting sync setup
Transaction Number Sequencing
Setup Xero accounting integration
Common QB Questions
shopVOX Setup of Tax Codes for Quickbooks Canada Desktop/Online
How to Connect to Quickbooks Online using the Setup Wizard
How to Connect to Quickbooks Desktop version using the Setup Wizard
How to setup Sage Business Cloud Accounting integration
Getting started Guide
Save Time with Emailed Document Templates
Notifications: Keep your entire team up to date
Top 10 flows in shopVOX for a typical shop
Introduction to ShopVOX
How to create a Sales Order
Avalara AvaTax - Sales tax getting started guide
Managing Customer and Leads
Managing dates on Quotes, Sales Orders, and Invoices
How to Add a Special Note to a Customer Document ?
How Do I Group Contacts Together?
Customer Alerts & Flags
Inactive Customers Report
How Do I Group Customers Together?
Adding new Contacts to Existing Customers
Set up different pricing levels for different customers
Update: Editing Existing Contacts - GDPR Compliance
What are Sales Leads?
Sales Lead or straight to Quote?
Sample Sales Lead Pipeline
What is a CRM system?
Win more business with Sales Leads
Why use Sales Leads?
Sales Leads Guide
Create Sales Leads automatically from the contact form on your website
How do I add a Quote from a Sales Lead?
Sales Order States
How to Create a New Sales Lead in shopVOX
How to Create a Quote
Sales goals - Setting up for Success!
Drive results with the Sales - Production Thermometer
Adding Shipping Charges to a Transaction
Quote Approval Email Feature: Adding Attachments
Use the Roll Up feature to combine pricing for multiple line items
Adding Images to a Quote/Sales Order/Invoice PDF
What is the Sales Process?
Quote Review - Send Approval Email
How to use the Quick Quote Feature
What is a Sales Pipeline?
Mark invoices as Delivered, Shipped or Picked up
Quoting Screen Printed Apparel
Products & Pricing
Basic Pricing concepts
What are Pricing Types?
Create Your First Product
What is the difference between Standard, Cost+ and Product Pricing?
How do I add a product category?
Materials - Understanding, Adding and Adjusting
Labor Rates and Machine Rates
Shipping, Setup, Finance & Miscellaneous Charges
Building a Product and understanding Pricing Templates. Watch the webinar!
Building Products using Grid Pricing
Pricing products using the Panels UI
Using Variants for different Pricing Structures
Advanced Pricing concepts
Modifying Starter Products: Remove installation and design services if they are not taxable in your area.
Setting up second side pricing for a Product
Vendor Pricing: adding to Materials
Using Logic in your Pricing Templates
How does Wastage work in shopVOX?
Job Costing - Estimated vs. Actual
Modify Material, Labor rate & Machine rate formulas within a Product
Deactivating and Deleting Products
How to make your invoice line items editable
Re-Calculating Bill Of Materials (BOM)
What's the difference between Margin, Markup %, and Markup Multiplier ?
How to adjust the bill of materials (BOM) for situational purposes
No Total PDF: How to give a customer options without totaling the whole Quote
What is the Sell/Buy Ratio?
Customizing Line Item Descriptions
Custom Fields in shopVOX
How to increase prices for your Products by a percentage
How to Copy Products Shared by the VOX Community
Setting up Products priced by the Square Inch
Product: Business Cards using Grid Pricing
Adding Pricing Template to a Grid Product
Problems with Grid Product - Who can I contact for help?
How to Import Grid Pricing from a Spreadsheet ?
What is the difference between range and volume discounts?
How can I give a discount for a product for a single customer?
Grid Pricing Webinar
Examples of Grid Pricing Products
Master Pricing Guide
Job Board management
Adding your Job Board to your TV
Why create jobs and use the job board?
How to Generate a Completed Jobs Report
A guide to the Job Board
Job Board - Different Views
Change default job view
Full screen Job Board
Making Job Board Line Items More Unique
How and when to use Create Combined Jobs
How to upload a proof to your job ?
How do I send Multiple versions as options to the customer to choose from?
How do I send several proofs for the different items on my transaction?
Does shopVOX support multiple page proofs?
Get artwork approved faster with Online Proofing
Managing your schedule with the Shop Calendar and Shop Scheduler
Shop Calendar and Shop Scheduler: Overview - is it right for my shop?
Will changes made on an Invoice or Sales Order Line item be updated to the Work Order details?
Is Inventory for Me?
How Do I Require a Payment before a Job can be started?
Using Create Combined Job to group line items for production
What are Projects?
Accounting and Reporting
How to export customer data from QuickBooks Online
Quickbooks Online: Common Sync Errors
Automatic Sales Tax Rates and QuickBooks Online
How to Sync to Quickbooks Online
How to export customers & contacts from Quickbooks Desktop?
Quickbooks Desktop: Common Sync Errors
How to Sync to Quickbooks Desktop
How to send invoice statements to customers with the Collections report
Daily Sales and Payments report
Daily Activity Report
How to create progress invoices ?
Sales Tax Groups and Combined Tax Rates
MYOB Export & Sage 50 Export
How to refund credit card transactions processed via shopVOX & Authorize.net
Square Payment Integration
Prevent QuickBooks sync errors by excluding special characters and limits
Take in-store credit card payments with a USB credit card swiper
Line item Taxable / Non-Taxable logic - Video
How Do Credit Memos and Refunds Work in shopVOX?
Differences between USA QuickBooks Online and Non-USA QuickBooks Online
Accounting wins! Strategies for using shopVOX for business growth.
Multiple Currency - Setup and How it works
Creating & sending Statements in shopVOX
Sales Tax Rates
Industry Specific Content
How to Price Vinyl Printing
How to Price Banners
How to Price Banner Stands
Pricing Scenarios: Banners
Product: Yard Signs using Grid Pricing
How to Price Vehicle Wraps
Promotional Items: adding Labor cost & Base Product cost to Purchase Orders
Adding your own Variants for Embroidery and Screen Printing
How do I stop the price for my apparel from recalculating when I update the quote or sales order?
How do I add customer supplied garments to a quote or sales order?
Blank Apparel - Integrated Supplier Catalogs
Adding Promotional Products to your Quotes and Sales Orders
Dynamic Size Selection on Apparel UI
Apparel UI - Catalog Pricing Flag
How to add Screen Printed Apparel to Quotes and Sales Orders ?
How to price Screen Printing
How to customize the standard Screen Printing locations
How do I quote multiple options or quantities of shirts or hats?
How to price Screen Printing - case study
How do I add apparel styles that aren't listed in the integrated catalogs?
Importing custom catalogs for apparel from other suppliers
How do I see a detailed breakdown of cost and price of apparel?
How do add additional apparel styles or colors to a quote or sales order?
Apparel Decoration Order Guide
Master Guide to Apparel Decoration
MSRP Catalog pricing - setting a Fixed price for Apparel items
SanMar apparel catalog integration
Taking Payments in ShopVOX - what your customers will see
Setup a private storefront for your clients to place orders with a cPortal
How do I enable the free cPortal for a customer?
What is the difference between the Paid and Free versions of cPortal?
Online Ordering Account settings for cPortals & Shopping Cart
How does CC processing work in shopVOX?
Webstore & Shopping Cart Examples from shopVOX Users
Webstores for your customers - What are they? and... How to setup!
How to setup Products for a given customer to be able to order from cPortal?
White Label setup instructions
Steps to setup custom URL for paid cPortal
Setting up a Shopping Cart to sell online
What will my customers see on their cPortal?
Webstore vs Shopping Cart
How to create a Discount Code in the eCommerce feature
Automation & Integrations
UPS Shipping Integration - Access Keys
FedEx Shipping Integration
Creating a shipment
How does an API work?
What is JSON?
Where can my get my shopVOX API credentials?
What is an API?
Can the shopVOX API accept tracking numbers on shipped orders?
Does shopVOX do custom development?
Master Guide to Automation & Integration
How to update your current contact form integration to include uploaded files
What are some popular advantages when using Zapier?
How to add form submissions as Sales Leads in shopVOX
How to send Shopify orders to Sales Orders in shopVOX
How to add Third party Shipping account to a Customer ?
I'm having an issue with the shopVOX APIs. Who do I contact?
How do I build my own custom integration?
Does shopVOX integrate with Salesforce?
Does shopVOX integrate with Microsoft Project?
How Purchase orders work in shopVOX
Setting up Mailchimp integration
Customize your account with Add-on Features
Scheduled Actions - What are they and what can I do with them
API/WebHooks integration feature
Setting up Constant Contact integration
shopVOX specific terms
What happens when a Job is completed?
QuickBooks - Classes
Key terms explained
Uploading vs Linking Assets
Why doesn't Material have Volume Discount, only Range Discount?
What does Capacity in Minutes mean?
Why can't I print the PDF documents directly, instead of downloading?
How can I print invoices to mail to my customers?
I can't use my email address? shopVOX says email has already been taken.
How do I re-activate the disabled user?
How can I send a quote and a proof together in one email to my customer?
Where do jobs "fit" in the order process in ShopVOX?
What is the Admin checkbox for when creating a new user?
How to Set Up and Use the Inventory Feature
How can I change the workflow template for a job?
How Can I Upload an Image of a Product on a Job Line Item?
Customers- Credit Limits, Stop Supply & Disable
What Does "Group" Mean When Creating a New Customer?
New to Quickbooks While Using ShopVOX
How to increase Database size ?
Hex Color file to match PMS color chart
Can customers download uploaded proofs?
How do I update contact info?
How can I raise a PRO-FORMA or DOWN-PAYMENT Invoice?
How do I add new products?
Can we chat internally with other users?
How to enable login only from static IP address
How can I delete a job?
Who should be assigned the Customer Review step in online proofing?
Opening PDFs directly in your browser
How to hide the thumbnail image in proof emails
What does the number next to workflow steps mean?
Bulk deleting customers
Optimization tips for the Job board
Errors and Troubleshooting
How do I remove / delete materials, material types, or material categories?
When I convert a quote to a work order, does the name of the order and the line item description carry forward or do I have to rewrite?
shopVOX Chat Feature not working on Firefox Browser
How to clear history from Chrome browser?
Flags to control what prints on customer facing vs internal PDFs
Keep Important Documents Handy with Account Level Assets
How to round your pricing to 2 decimals or 4 decimals
ERROR - Property: amount_in_cents, reason: greater than payment balance.
Control custom line items
Existing Approved Proofs for ReOrders
Advanced Search & Filters
How do I cancel my account?
Powerful Global Search in shopVOX
How can I setup a minimum order amount?
How to optimize your browser for shopVOX
Unable to change the Customer on Order ?
Asset Images and using Image Notes
What is our IP address for the mail server ?
Custom PDF in shopVOX
shopVOX Job Board version
Table of Contents
Updated by Bryant
Learn how our Roles settings work in shopVOX to prevent team members from accidentally messing with settings they shouldn't be.
What are Roles?
User roles are how you set permissions and internal controls inside your shopVOX account.
This gives your account added security, and allows you to tailor each users experience to one that fits their role in your company, and hide those that do not.
We load the following Roles as defaults to give you a good starting point.
- Super User - for non-admin users that you want to have access to settings
- CSR -
- Designer -
- Sales -
What are Permissions?
A Role is defined by set of Permissions and each Permission is explained below in detail.
How to Setup User Roles and Permissions
How to Apply Roles to Users
Permission Setting Types
- Full / View / None - Can users edit, view, see different features.
- Full - Ability to Add/Modify/Delete
- View - Ability to Read Only
- None - No access at all
- Show/Hide - Options are mainly for UI elements if they can be displayed or not.
- Show - Make it visible
- Hide - Hide this info
List of Permission Settings and Descriptions
1. Account Settings
Account Settings are generally given to Store admin, in order to create/edit Users,Settings, Features, ability to create/edit Role, Categories, Notifications etc, as shown in image, red highlighted.
2. Companies/ Customers Tab
This is to show or hide the Customers tab.
3. Contacts Tab
This is to show or hide the Customer contacts & Vendor contacts
4. PCS ( Production Control System ) Settings
PCS settings are used to setup basic Pcs settings, Workflow Stages, Workflow Templates and Machines.
This is to show/hide Jobs
6. Restart Job
This permission is to restart Job
7. Hide Order # on Job/Order Board
This setting is to hide Order #
8. Due date on Job/Sales Order Update.
Access to update Due date on Job or Sales Order.
This setting is to show/hide Reports
10. Hard due date Update.
This permission allows to update Hard due Date on Job.
11. Art due date Update.
This permission allows to update Art due Date on Job.
12. POS ( Point Of Sale ) Settings
POS is a way to record all your monetary transactions with your customers.
These settings give you access to general settings ( to set default sales rep, default sales tax, default term codes, Commissions etc.) Pricing, COA setup, Payment methods, Collections, Shipping Methods etc.
This setting is to show Quotes list.
14. Sales Orders
This setting is to show Sales Orders list.
15. cPortal (Customer Portal) Orders
This setting is to show cPortal orders list.
This setting is to show Invoices list.
17. Purchase Orders
This setting is to show Purchase Orders list.
18. Purchase Orders State Inline Edit
This setting enables Inline edit of State of Purchase Orders, as shown in image.
19. Material Receipt
This setting give us access for Material Receipt
20. Matl. Reqs( Material Requisition)
Material Requisitions (Matl.Req) in a simplistic form you can think of like your shopping list for your shop.
This permission gives us access for Material Requisition(s)
21. Matl. Reqs Inline Edit
This setting gives access to inline edit of Material Requisitions
22. Matl. Reqs Approve
This setting is to Approve Material Requisitions but the setting: inline edit of Material Requisitions must be enabled.
23. Matl. Reqs Reject
This lets the user to Reject Material Requisitions but setting: inline edit of Material Requisitions must be enabled
24. Ability to export to CSV
This gives an ability to get CSV files of Quotes/ Sales Order/ Invoices, Payments, Refunds etc.
25. Display Totals in Index page
This permission is to view Totals of Quotes, Sales Orders, Invoices, Payments on their respective index.
26. Sales Leads
This is to give access to Sales leads
This permission is to view Payments recorded.
This setting is to view list of Refunds issued.
This setting is to view Commissions in full or not
30. BI( Business Intelligence) Dashboard
BI gives you access to Sales Funnel, Product Mix, Conversion ratio etc.
31. Cash Drawer Dashboard
This setting gives user access to see payments by Payment method and by Created date and Paid on.
32. Shop Wide Require Attention Dashboard
This Dashboard is the bird's eye view of your store, where user can view quotes, orders, invoices etc.
33. CRM Dashboard (Customer Relationships)
CRM is used to manage and analyze customer interactions
This dashboard shows Sales leads and Customers by Source, Industry and Sales.
34. Transactions Dashboard
Shows Quotes, Sales Orders and Invoices list together.
35. Emailed Documents
Shows list of Emailed documents (Quote, Work Order, Invoice, Payments, Purchase Orders, Material receipts)
36. Transactions Tab
Transactions tab gives you access to Quotes, Sales Orders, Invoices, Payments etc as shown in image.
37. Transactions Markup and Costs.
This setting is to show/ hide the Markup and cost on estimate screen. The below image is when markup and costs are hidden.
38. Projects Tab
This gives user access to Projects list
39. Inventory Dashboard
Inventory feature in shopVOX is used to trace either "Products" or "Materials" in your company.
This permission is to show or hide the Inventory Dashboard
40. Filter By Sales Rep
Sales rep's are selected on Customers, Sales Leads, Projects and Quotes/Sales orders/Invoices, Jobs.
True : User can only view their customers, contacts and transactions
False: Can view all customers, contacts and transactions
41. Filter By Project Manager
Project Manager can be selected on Job, Quote, Sales Order, Invoice, Project
True: User can only view their Jobs, projects, transactions
False: Can view all jobs, projects, transactions
42. Quote Approve
This setting lets the user to choose the status Approved on Quote(s).
43. Quote Internally Approve
This setting enables user to choose the status Internally Approved on Quote(s)
44. Marking of Post/Un-Post
This permission is to manually mark Invoice, Payment as Posted or Un-posted.
In Default the status is Un-posted and when transaction got posted then the status shows Posted.
If you don't want a transaction to post to your Accounting software, you can mark Posted.
If you have updated transaction and wanting to resend the updated ones then mark Un-post in order to sync updated transaction.
45. Show Transaction Totals Summary
This setting is to view the totals of transactions with summary
46. No Charge Status Update:
User will not have access to pick 'No Charge' and 'No Charge Approved' statuses on Quote, if this setting is enabled.
47. COA ( Chart Of Accounts) Line Item
The User will be restricted based on level of permission to access Income Account, COG Account on Line Item.